Can you turn around a new [insert design request here] in the next hour? Not likely. Like a fine wine, good design takes time. (Hey, that kinda rhymes.) But smaller rush jobs with minimal changes can probably be turned around pretty darn fast. We'll let you know which category you fall into. Just ask.
Can you create a [insert design request here] for $20 like my [insert distant family friend here] did last year? Nope. You get what you pay for. But we do fix design gone wrong, so feel free to check back with us once you realize that somebody with "a basic knowledge of Photoshop" doesn't really qualify as a designer.
Now, here’s how it really goes down in our studio:
You’re unique. Your business is unique. Your product is unique. Your customers are unique. We’ll make sure we take the time to get to know the ins and outs of your company so that our work will be customized to fit your exact needs.
You may think you know what you need, but that may only be the tip of the proverbial iceberg. Want a new logo? That’s great. Have you also thought about the need for a complimentery business card, storefront signage, a Facebook fan page, coupons to hand out at next month’s street fair and, oh, can’t forget SEO to drive online traffic to your website? We have.
It’s not upselling. It’s exploring all the potential avenues to making your business a success. You don’t know what you don’t know, right?
Now that we know exactly who you are and what you need, we’ll write up a customized proposal complete with an estimate and timeline. Look it over, sign and mail back. Enclose a 50% deposit if you’re a new client. It’s as simple as that.
On the off-chance you’re not thrilled with our proposal (gasp!), just let us know. You’re free to walk away without any future obligations.
Research. Brainstorm. Create. Rinse. Repeat. After a few rounds of that back and forth, odds are we’ll have some pretty awesome ideas. And we’ll be sure to share them with you by emailing a PDF and/or website demo link for your review. We’ll also include a written rationale (or schedule a phone call or in-person meeting) to walk you through our thought process.
While we’d like to hit a home run every time, we all know that’s pretty unrealistic. (Although it has been known to happen!) Odds are you’re going to have a few revisions to your first round of creative, and that’s OK. We’ve built that into your original estimate.
Once everything meets your expectations, we’ll work with you to get the final product produced. Depending on your proposal, this could be as simple as providing you with a hi-res PDF or as complex as collecting native files and managing the entire printing process, right down to delivery on your doorstep.
After your project is complete, you’ll receive a final invoice. All payments (minus any deposits) are due within 30 days. Pretty standard stuff.
